Create a new calibration site visit. Add machine details, visit date, customer contact information and assign the responsible field engineer.

Review jobs created by Customer Support. Edit visit dates, contact details and engineer instructions before dispatching to the field.

Review before-start status photos from engineers on-site. Verify serial numbers match the job card before authorising calibration work to begin.

Live view of all dispatched site visits. Monitor engineer location, machine-by-machine calibration progress and overall visit status in real time.

Review signed service reports and customer acknowledgement. Authorise the engineer to leave — the job is then automatically archived to History.

Full archive of completed calibration visits. Download ISO 17025-format service report PDFs with calibration data, photo evidence and GPS records.

Send customer service visit summaries by email or WhatsApp. Preview the PDF, copy public share links, and track every delivery per job.

Star ratings, NPS scores, and written comments submitted by customers after each visit. Alerts on low ratings; CSV export for analysis.

Sales intelligence captured by field engineers — expired calibration stickers, competitor machines observed, AMC renewal candidates, upgrade opportunities.

Manage all Multitek staff — field engineers, visit coordinators, and the GM — in one unified list. Set designations, contact info, and role capabilities (visits, coordinates, escalates). Promote the acting GM with one click.